We are excited to hear from you and hope to have the opportunity to welcome you to the team!
Are you passionate about sports and
customer service? Do you thrive in fast-
paced, dynamic environments? Wigan
Warriors and Wigan Athletic are both
offering fantastic opportunities for
driven individuals to become part of
their Retail and Ticketing teams. This is
your chance to work for two iconic
sports clubs in the heart of Wigan,
gaining invaluable experience and
contributing to the success of these
renowned teams.
Why Join Wigan Warriors and Wigan Athletic?
Both Wigan Warriors and Wigan Athletic
are integral parts of the Wigan
community and the broader sports
landscape. Wigan Warriors, one of the
most successful rugby league clubs in
history, and Wigan Athletic, a club with a
rich footballing tradition, share a deep-
rooted connection with their loyal fans.
Working with these clubs means
becoming part of something special –
whether you’re helping fans purchase
tickets for a thrilling rugby match or
providing them with the latest team
merchandise, your role will be vital to
creating an unforgettable fan experience.
Key Responsibilities of the Retail and Ticketing Roles.
As a member of the Retail and Ticketing
teams at either Wigan Warriors or
Wigan Athletic, you will play an essential
role in ensuring smooth day-to-day
operations. Your duties will include:
1. Customer Service Excellence.
Providing exceptional service to
supporters, both in-store and via online
platforms. You will assist fans with
purchases, answer queries, and provide
information on upcoming events,
matchdays, and new product releases.
2. Ticketing Support. – Assisting with
the sale and distribution of tickets for
both rugby and football matches. This
includes processing ticket orders,
managing ticketing systems, and
ensuring all ticketing operations run
seamlessly before, during, and after
events.
3. Retail Operations. – Managing the
retail store(s) and maintaining product
displays, stock levels, and ensuring all
merchandise is up to date. You will also
assist with stocktaking and replenishing
shelves.
4. Event-Day Duties. – During
matchdays, you’ll be involved in
managing ticketing operations, providing
assistance at the stadium’s retail outlets,
and ensuring that supporters have
everything they need for an enjoyable
matchday experience.
5. Cash Handling and Reporting. –
Ensuring accurate processing of cash,
card payments, and returns. You will also
be responsible for helping with the
financial reporting and reconciliation
processes.
What We Are Looking For.
To be successful in these roles, we are
seeking individuals who are enthusiastic,
hardworking, and reliable. Ideal
candidates should have:
– Excellent Communication Skills. –
You must be able to engage with
supporters and customers in a friendly
and professional manner, whether over
the phone, via email, or in person.
– A Passion for Sports. – A genuine
interest in rugby or football is preferred,
as you’ll be representing two highly
respected sports clubs. Understanding
the importance of fan engagement and
the role it plays in the sporting
experience is essential.
– Experience in Retail or Ticketing. –
Previous experience in a customer-facing
role within retail or ticketing will be an
advantage. Familiarity with ticketing
systems or retail management software
would be a plus.
– Attention to Detail. – You will need
to be organized and detail-oriented,
ensuring that all transactions are
processed accurately and that fans
receive the right tickets or products in a
timely manner.
– Team Player. – You will work closely
with other members of the Retail and
Ticketing teams, so the ability to
collaborate and support your colleagues
is crucial.
Why This Is a Great Opportunity.
By joining Wigan Warriors or Wigan
Athletic, you will not only gain hands-on
experience in retail and ticketing
operations but also develop skills that
will serve you well in any customer
service or event management role. These
positions offer flexible working hours,
including weekends and evenings,
allowing you to work around your
schedule. Plus, you’ll get the opportunity
to immerse yourself in the world of
professional sport, working with
passionate fans and contributing to the
success of two beloved teams.
Both Wigan Warriors and Wigan Athletic
are committed to fostering an inclusive
and supportive working environment.
These roles offer career growth
potential, with opportunities for training,
progression, and the chance to take on
more responsibilities as you develop.
Apply Now and Join the Team!
If you’re ready to be part of something
exciting and make a real impact, we
encourage you to apply today. Wigan
Warriors and Wigan Athletic are looking
for dedicated and motivated individuals
to join their Retail and Ticketing teams,
so don’t miss out on this fantastic
opportunity to work for two of the most
respected clubs in the UK.
To apply, simply submit your CV and a
cover letter outlining your relevant
experience. We look forward to hearing
from you and potentially welcoming you
to the team!
